Refund policy
Please read this policy carefully before placing an order.
When a Return is Accepted
Returns are accepted only if you have received a product different from the one you ordered. In such a case, we arrange the pickup at our cost and issue a full refund, or send the correct item, whichever you prefer.
Damaged or Defective Items
If the item you receive is damaged in transit or has a manufacturing defect, we will replace it with the same product at no additional cost. Replacement is our standard remedy for defective items. If the same product is no longer in stock, we will offer you an alternative of equal value or a full refund.
Change of Mind
We do not accept returns or exchanges on the grounds of change of mind, incorrect size selection, or a product not matching personal expectations. Please review the product photographs, fabric details and measurements carefully, and contact us on WhatsApp before ordering if you need any clarification. We are happy to share additional photos or videos of any item.
Time Limit
Any claim must be raised within 48 hours of delivery. Claims raised after this window cannot be processed.
Unboxing Video Requirement
A clear, continuous unboxing video showing the sealed parcel being opened is mandatory for every wrong-item or defective-item claim. Claims without an unboxing video cannot be accepted, as this is the only way we can verify the condition in which the parcel reached you. Please start recording before you break the seal.
How to Raise a Claim
Send us your order number, clear photographs of the item received, and the unboxing video on WhatsApp or email within 48 hours of delivery. We will confirm the claim and arrange pickup or replacement.
Condition of Returned Items
Items must be unused, unwashed and returned in their original packaging with all tags intact. Items that have been worn, altered, stitched or dry cleaned cannot be accepted back under any circumstances.
Colour Variation
Fabric colours may appear slightly different on screen due to lighting, photography and display settings. Minor colour variation is a normal characteristic of textile products, is not treated as a defect, and does not qualify for return or replacement.
Refunds
Where a refund is applicable, it is initiated within 3-5 working days of the returned item reaching us and passing inspection. Refunds are credited to the original payment method and may take a further 5-7 working days to reflect, depending on your bank. Shipping and COD handling charges are non-refundable.
Order Cancellation
Orders can be cancelled free of charge any time before dispatch. Once an order has been handed to the courier, it cannot be cancelled.
Contact Us
HK Sales, Shop No. 8-9, 1st Floor, Jai Hind Market, Subhash Bazar, Agra, Uttar Pradesh 282003, India
Phone / WhatsApp: +91 94127 50528 | Email: hksales.90@gmail.com
