Shipping Policy
All orders are dispatched from our shop in Subhash Bazaar, Agra, Uttar Pradesh.
Processing Time
Orders are packed and handed to the courier within 1-2 working days of payment confirmation. Orders placed on a Monday or on a public holiday are processed on the next working day, as our shop remains closed on Mondays.
Delivery Time
Once dispatched, a prepaid order usually takes 3 to 7 working days depending on your location. Metro cities are generally faster; remote pin codes may take longer.
A Cash on Delivery order usually takes about two working days longer, so 5 to 9 working days.
Why COD takes longer. That extra time is added by the courier, not by us. We pack and dispatch COD parcels on exactly the same timeline as prepaid ones. Once the parcel leaves our shop, COD consignments go through additional verification and cash-handling steps at the courier's end, and they are routed differently to prepaid parcels. If you need the saree by a fixed date, prepaid is the safer choice.
All delivery timelines are estimates provided by our courier partners and are not guaranteed.
Shipping Charges
Shipping is calculated by the total weight of your order. The exact amount is shown at checkout before you pay.
| Order Weight | Shipping Charge |
|---|---|
| Up to 500 g | Rs 70 |
| 501 g to 1 kg | Rs 120 |
| 1 to 2 kg | Rs 200 |
| 2 to 3 kg | Rs 280 |
| 3 to 4 kg | Rs 360 |
| 4 to 5 kg | Rs 440 |
| Above 5 kg | Rs 80 per additional kg |
As a guide, a single saree weighs around 450 g with packaging, so most single-saree orders fall in the Rs 70 slab. Two to four sarees usually ship together for a single charge, which works out cheaper per piece.
Cash on Delivery
Partial COD only. We no longer offer full Cash on Delivery, where the entire amount is paid at the door. Every COD order now needs a small advance paid online at checkout, and the balance is paid in cash to the delivery agent. The advance is not an extra charge - it is adjusted in full against your order total, so what you pay overall stays exactly the same.
Cash on Delivery is available across India on retail orders up to Rs 5,000, on the following terms:
| Order Value | Advance Payable Online |
|---|---|
| Up to Rs 1,499 | Rs 149 |
| Rs 1,500 to Rs 5,000 | 10% of order value |
A COD convenience fee also applies, shown separately at checkout before you confirm. This is what the courier charges us to collect and remit cash, and we pass on only that cost:
| Order Value | COD Fee |
|---|---|
| Up to Rs 1,999 | Rs 49 |
| Rs 2,000 to Rs 3,499 | Rs 79 |
| Rs 3,500 to Rs 4,999 | Rs 99 |
- Orders above Rs 5,000 are prepaid only. Cash on Delivery is not available on them.
- COD delivery takes about two working days longer than a prepaid order.
- COD is not available on wholesale orders.
The advance is non-refundable if the parcel is refused at the door, if delivery fails because the address or phone number given was incorrect or unreachable, or if the parcel returns to us undelivered for any reason on the customer's side. We pay courier charges in both directions on every parcel we send, whether or not it is accepted, and the advance covers part of that. If we cancel your order from our side, or are unable to fulfil it, the advance is refunded in full.
Wholesale and Bulk Orders
Wholesale orders are shipped on different terms to retail orders:
- Shipping is charged by actual weight and conveyed to you before dispatch. Freight must be cleared before goods leave our shop.
- Goods are dispatched within 2 to 3 working days of successful payment.
- For heavy bulk quantities we use a transport service instead of courier, and only after taking your approval. In that case the LR is generated as To Pay, and freight is paid by you directly to the transport company at the time of delivery.
- Wholesale orders are 100% prepaid. Cash on Delivery is not available.
Full wholesale terms are set out on our Wholesale & B2B Orders page.
Order Tracking
A tracking number is shared over WhatsApp or email once your order is dispatched. Please allow up to 24 hours for tracking information to become active on the courier's website.
Delivery Issues
If a delivery attempt fails because the address was incomplete or nobody was available to receive the parcel, the courier will usually re-attempt delivery. If the parcel is returned to us undelivered, re-shipping charges will apply.
Serviceable Areas
We currently ship within India only. If your pin code is not serviceable by our courier partners, we will contact you and issue a full refund.
For any shipping-related query, please reach us through the details on our Contact Us page.
