Return and Refund Policy
We want you to be happy with your purchase. Please read the following carefully before placing an order.
Return Window
Claims must be raised within 7 days of delivery. Requests raised after 7 days cannot be processed.
Condition of Returned Items
Items must be unused, unwashed and returned in their original packaging with all tags intact. Sarees that have been worn, altered, stitched, dry cleaned or damaged after delivery are not eligible for return.
Unboxing Video Requirement
For any claim relating to a damaged, defective or incorrect item, a clear unboxing video showing the sealed parcel being opened is required. Claims without an unboxing video cannot be accepted, as this is the only way we can verify the condition in which the parcel reached you.
How to Raise a Claim
Contact us within 7 days of delivery with your order number, photographs of the item, and the unboxing video. We will confirm the claim and share return instructions.
Retail Orders
- Returns are accepted where the wrong product has been delivered.
- Defective items are replaced after verification rather than refunded.
- Where the item is damaged, defective or different from what you ordered, we bear the cost of reshipping the replacement.
Wholesale and Bulk Orders
- No refunds are issued on wholesale orders. Verified defects are settled by replacement only.
- Any piece with a manufacturing defect will be exchanged after verification.
- The logistics cost of sending the defective piece back to us is borne by the buyer.
- Once the piece is received and verified, we ship the replacement at our own cost.
- An unboxing video is mandatory for all wholesale damage and shortage claims.
Full wholesale terms are set out on our Wholesale & B2B Orders page.
Colour Variation
Fabric colours may appear slightly different on screen due to lighting, photography and display settings. Hand-dyed work such as bandhani and leheriya also varies slightly from piece to piece. Minor colour variation is normal in textiles and is not considered a defect.
Non-Returnable Items
Items bought on clearance or marked as final sale, and any item that has been customised or stitched to order, cannot be returned.
Order Cancellation
Retail orders can be cancelled free of charge any time before dispatch. Once an order has been handed to the courier, it cannot be cancelled. Wholesale orders cannot be cancelled once payment has been confirmed and goods have been set aside.
