Frequently Asked Questions
Common questions about ordering, shipping, payment and returns at HK Sales. If your question is not answered here, message us on WhatsApp at +91 94127 50528.
Orders
Do you sell wholesale as well as retail?
Yes. HK Sales is a wholesale and retail ethnic wear business operating from Subhash Bazar, Agra. For bulk and B2B enquiries, see our Wholesale & B2B Orders page or message us on WhatsApp.
Can I ask for more photos or a video before I order?
Yes, and we recommend it. Message us on WhatsApp with the product name and we will share additional photos or a video of the actual piece. Since we do not accept change-of-mind returns, it is best to clear any doubt before ordering.
Can I cancel my order?
Orders can be cancelled free of charge any time before dispatch. Once the parcel has been handed to the courier, it cannot be cancelled.
Does a saree come with a blouse piece?
Blouse piece inclusion is mentioned in each product title and description. Please check the individual product page, or ask us on WhatsApp if it is not clear.
Payment
What payment methods do you accept?
UPI (Google Pay, PhonePe, Paytm and others), credit and debit cards, net banking, and Cash on Delivery on eligible orders.
Are prices inclusive of GST?
Yes. All prices are in Indian Rupees and include applicable GST. A tax invoice is issued with every order. Our GSTIN is 09ADOPC1834B1ZX.
How does Cash on Delivery work?
COD works on a partial payment basis. A small advance deposit is paid online at checkout and the balance is collected in cash at delivery. The deposit is not an extra charge, it is adjusted in full against your order total, so what you pay overall stays the same. A COD convenience fee may apply on some orders and is shown at checkout before you confirm.
Why is an advance needed for COD?
Every parcel carries real packing and courier cost in both directions. A small advance confirms the order is genuine and lets us keep offering COD. Please note the deposit is non-refundable if the parcel is refused at the door, if delivery fails because of an incorrect or unreachable address or phone number, or if the parcel comes back to us for any reason attributable to the customer. If we cancel or cannot fulfil your order, the deposit is refunded in full.
Money was debited but my order was not confirmed. What now?
The payment gateway usually reverses the amount automatically within 5 to 7 working days. If it does not, send us your transaction reference and we will follow it up with the gateway on your behalf. Verified duplicate charges are refunded in full.
Shipping
How long does dispatch and delivery take?
Orders are packed and handed to the courier within 1 to 2 working days of payment confirmation. Delivery then usually takes 3 to 7 working days depending on your pin code. Our shop is closed on Mondays, so orders placed on a Monday or a public holiday are processed the next working day.
What are the shipping charges?
Shipping is charged by total order weight and the exact amount is shown at checkout. Up to 500 g is Rs 70, 501 g to 1 kg is Rs 120, 1 to 2 kg is Rs 200, 2 to 3 kg is Rs 280, 3 to 4 kg is Rs 360, 4 to 5 kg is Rs 440, and above 5 kg is Rs 80 per additional kg. A single saree weighs roughly 450 g with packaging, so most single-saree orders fall in the Rs 70 slab. Two to four pieces usually ship together on a single charge, which works out cheaper per piece.
Which courier will deliver my order?
We ship through Delhivery, Shree Maruti Courier, Blue Dart, Xpressbees, Amazon Transportation Services and Ekart. The partner is selected automatically based on your delivery pin code, so we are unable to accept requests for a specific courier.
How do I track my order?
A tracking number along with the courier name is shared on WhatsApp or email once your order is dispatched. Please allow up to 24 hours for tracking to become active on the courier website.
Do you offer open box delivery?
No. Open box delivery is not available on any order. Parcels are sealed at our shop and must be accepted sealed, and couriers are not authorised to open a parcel or allow inspection at the door. Instead, record a continuous unboxing video while opening it yourself, as this is what we rely on to verify any claim.
Do you ship outside India?
No, we currently ship within India only. If your pin code is not serviceable by our courier partners, we will contact you and issue a full refund.
Returns and Refunds
When is a return accepted?
Returns are accepted only if you received a product different from the one you ordered. In that case we arrange pickup at our cost and issue a full refund, or send the correct item, whichever you prefer.
What if my item arrives damaged or defective?
We will replace it with the same product at no additional cost. Replacement is our standard remedy for defective items. If the product is out of stock, we offer an alternative of equal value or a full refund.
Why is an unboxing video mandatory?
A clear, continuous unboxing video showing the sealed parcel being opened is required for every wrong-item or defective-item claim. It is the only way we can verify the condition in which the parcel reached you. Please start recording before you break the seal. Claims without an unboxing video cannot be accepted.
How long do I have to raise a claim?
Within 48 hours of delivery. Send your order number, clear photographs of the item received, and the unboxing video on WhatsApp or email. Claims raised after 48 hours cannot be processed.
Can I return an item if I do not like it or the size is wrong?
No. We do not accept returns or exchanges for change of mind, incorrect size selection, or a product not matching personal expectations. Please review the photographs, fabric details and measurements carefully, and ask us anything on WhatsApp before ordering.
The colour looks different from the photo. Is that a defect?
Fabric shades can appear slightly different on screen depending on lighting, photography and display settings. Minor variation in colour, weave, finish or embroidery placement is a normal characteristic of handloom and embroidered textiles, is not treated as a defect, and does not qualify for return or replacement.
How long does a refund take?
Approved refunds are initiated within 3 to 5 working days of the returned item reaching us and passing inspection, and are credited to the original payment method. Your bank may take a further 5 to 7 working days to reflect it. Shipping and COD handling charges are non-refundable.
What condition must a returned item be in?
Unused, unwashed, in original packaging with all tags intact. Items that have been worn, altered, stitched or dry cleaned cannot be accepted back under any circumstances.
Contact
How do I reach you?
HK Sales, Shop No. 8-9, 1st Floor, Jai Hind Market, Subhash Bazar, Agra, Uttar Pradesh 282003, India.
Phone / WhatsApp: +91 94127 50528
Email: hksales.90@gmail.com
What are your shop hours?
Tuesday to Sunday, 11:30 AM to 8:00 PM. Closed on Mondays. WhatsApp is the fastest way to reach us. Messages received after shop hours or on a Monday are answered on the next working day.
I have a complaint. Who do I write to?
Email hksales.90@gmail.com with your order number and details of the issue. We aim to acknowledge every complaint within 48 hours and resolve it within 15 working days.
